Warranty Policy

Most furniture (such as massage tables and chairs) carry 1 year warranty against manufacturing defects from the date of purchase (excluding exchange). 

Exclude leather and cushion part.

Electrical appliances (such as steamers, tower warmers and warming pads) carry 12 months warranty against manufacturing defects.


Unless otherwise specified, most of the Treatment furniture come with a 5-Year Warranty against manufacturing defects to coverthe basic frame, such as hydraulic accessories, pump, internal base, legs. 

For other product’s issues that due to the improper use by customers, which will not becoveredby our warranty. There are some typical examples:1. People press hard or sit directly in the marked area, causing the board to break. 2. Physical & Aging damages such as external cracks, scratches on leather.  


What will Greenlife do to correct the problem?

Greenlife will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, Greenlife through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If the item is no longer sold by Greenlife, Greenlife will provide an appropriate replacement. It is Greenlife that determines, at its sole discretion, what constitutes an appropriate replacement.


Exclusions

  • Custom-made countertops
  • Normal wear and tear
  • Cuts or scratches
  • Damage caused by impacts or accidents
  • Products that have been stored, assembled, or installed incorrectly
  • Products that have been used inappropriately, abused, misused, altered
  • Cleaned with the wrong cleaning methods or products
  • Products that have been used for public use, outdoors, or in a corrosive environment
  • Accidental damage
  • Custom modifications made by the customer
  • Not following assembly and care instructions carefully


How to reach us if you need service

If you need service, contact your local Greenlife store or customer service. You will find the address and phone number at contact us. For all other appliances, please contact our head office in Canada at 1-877-880-8051. Please have the sales order number (found on the receipt) and model/serial number (found on the receipt) on hand before calling. Helpful information can also be found in the "troubleshooting" section of the use and care guide for each appliance. If outside Canada, contact your authorized Greenlife retailer to determine if another warranty applies.